Need help?
Frequently Asked Questions
Orders & Shipping
We currently ship within the United States only. Shipping rates and estimated delivery times are calculated based on your delivery location at checkout.
Processing times typically take 1–3 business days for ready-to-ship items.
Estimated delivery time within the United States is typically 3–7 business days after your order has been processed.
Shipping and processing times may vary during holidays, peak periods, or due to carrier delays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Express shipping options may be available at checkout depending on your location.
Custom Wetsuits
Yes. Our custom wetsuits are designed to provide a more personalized fit, comfort, and performance in the water.
Once your order is placed, our team may contact you to confirm sizing, measurements, and wetsuit specifications before production begins.
Custom wetsuit production typically takes an estimated 6–8 weeks after all required measurements, specifications, design details, and approvals have been finalized.
The 6–8 week timeframe is an estimate only and is not a guaranteed completion or delivery date. Because each suit is individually produced, actual production time may extend beyond 8 weeks due to material availability, design complexity, fit or construction adjustments, quality-control review, customer-requested changes, or other production-related delays.
If you need your wetsuit for a specific trip, event, or date, please contact us before ordering to discuss whether your requested timeframe may be feasible. Any estimated timing provided is not a guaranteed delivery date unless expressly agreed to in writing by Drexel Scuba and Swimwear.
Yes. Depending on the design selected, customization options may include colors, materials, thickness, and additional features.
Please contact us before ordering for special requests.
Products & Sizing
Please refer to our Size Guide for detailed measurements and fit recommendations.
If you need assistance, feel free to contact our team.
Yes. Many of our wetsuits and accessories are specifically designed for scuba diving, swimming, and ocean activities.
Please check each product description for intended use and specifications.
We carefully select performance materials designed for durability, flexibility, comfort, and movement in the water.
Selected products may feature premium neoprene materials, including Yamamoto neoprene.
Returns & Exchanges
Yes. We accept returns on eligible items within [X] days of delivery.
Items must be unused, unwashed, and in original condition with tags attached.
Due to the personalized nature of custom wetsuits, custom-made items may not be eligible for return or refund unless there is a manufacturing issue.
Please contact us within 48 hours of receiving your order and include photos of the issue so we can assist you promptly.
Care Instructions
We recommend rinsing your wetsuit thoroughly with fresh water after each use and allowing it to air dry away from direct sunlight.
Avoid harsh detergents or machine drying.
Store products flat or hanging in a cool, dry place away from prolonged sun exposure.
Contact & Support
You can reach us through our Contact Us page or by email at: heather@dssswimwear.com
We’re always excited to connect with ocean lovers, divers, and creators aligned with our brand.
Please contact us with your details and social profiles.







